Support
Get help with GetHandy
A real person reads every message. Email us, tell us what happened, and we will get you an answer.
1. Contact us
Email info@gethandy.app for anything at all — a booking that went wrong, a payment question, a bug in the app, an account you cannot get into, or a provider you want to tell us about.
Email is the only support channel we run right now — no phone line, no chat bot.
2. What to include when you report a problem
The more of this you send in the first email, the faster we can fix it. Send what you have — do not wait until you have all of it.
- The email address on your GetHandy account. Writing from that address is the quickest way for us to confirm the account is yours.
- What you were trying to do, and what happened instead.
- The task or booking it relates to — the task title and roughly when you posted it is enough.
- A screenshot or screen recording, if something looked wrong. This helps more than anything else.
- Your phone and app version — for example "iPhone 14, iOS 18, GetHandy 1.0.26". You will find the app version at the bottom of the Profile tab.
3. How long we take
We reply to most messages within 1 business day, and we acknowledge every message within 5 business days at the outside. We are a Saskatchewan team working Central Time, so weekend messages are usually answered Monday.
Anything involving money — a payment that did not go through, a refund, a payout you are owed — goes to the front of the queue. Say so in the subject line and we will treat it that way.
If someone is in danger or a crime is in progress, call 911 first. GetHandy support is not an emergency service and we cannot respond in real time.
4. Answers you can get right now
Some questions are already answered, and reading these is faster than waiting on us:
- FAQ — how GetHandy works, pricing, quotes, and what to expect from a provider.
- Privacy Policy — what we collect, who sees it, and your rights over your data.
- Terms of Service — the rules for using GetHandy.
- Delete your account — how to remove your account and personal data, and how long it takes.
5. Reporting a provider or a customer
Tell us. Email info@gethandy.app with the subject "Reporting a safety concern" and include the name, the task, and what happened.
We read these first. We will tell you what we did about it, and you will not be matched with that person again while we look into it.