Delete Your Account

1. Delete your account in the app

Open the GetHandy app and go to Profile → Settings → Delete account. You will be asked to confirm, and the request starts immediately.

This option is rolling out with our next app update. If you do not see it yet, update GetHandy in your browser — or simply send us the request by email using the steps below. Both routes delete exactly the same information.

2. Request deletion by email

Email info@gethandy.app with the subject line "Account deletion request" and include:

• The email address on your GetHandy account. Please send your request from that same address if you can — it is how we confirm the account is yours.
• Your name as it appears on the account, if you are writing from a different email address.

We will acknowledge your request within 5 business days. If we cannot match your request to an account, we will write back and ask for one more detail before deleting anything.

3. What we delete and what we keep

We delete the personal information that identifies you:

• Your login and account record, so you can no longer sign in.
• Your name, email address, phone number, and saved addresses.
• Your profile details, profile photo, and any provider portfolio images.
• Photos you uploaded with tasks, and your in-app messages.
• Your task history and reviews are removed from public view on the marketplace.
• Your push notification tokens and device identifiers.

We keep a small amount of information that Canadian law does not let us delete. Records of completed transactions — receipts, invoices, taxes collected, and payouts — are retained for up to 7 years to meet Canada Revenue Agency requirements. These records are kept in de-identified form: they hold the financial facts of the transaction, not your identity as a GetHandy user. In plain terms, the receipt survives; you do not appear on it as an identifiable person.

We may also retain information relevant to an ongoing dispute, a legal claim, fraud investigation, or an unresolved payment until that matter is closed. If this applies to your account, we will tell you when you make your request.

4. How long it takes

Your personal information is deleted or anonymised within 30 days of a verified request. Your account is deactivated right away, so you will not be able to sign in or be contacted through GetHandy while the deletion is processed. Backups are purged on their normal rotation shortly after.

Deletion is permanent. We cannot restore an account, its history, or its reviews once the request is processed. If you want to come back later, you are welcome to — it will be a brand new account.

5. Before you delete

If you have a task in progress, an accepted quote, or a payment that has not settled, please finish or cancel it first. Deleting an account with open work can leave the other person without a way to reach you, and can delay a payout owed to you.

Questions about your data, or want to correct something instead of deleting it? See our Privacy Policy or email info@gethandy.app.